Types of Information Collected
You may be asked to enter your name, address, email address, phone number or other details to allow us to process your request.
When Information Is Collected
We collect information from you when you enter a request, subscribe to our email list, respond to a survey, browse the website or enter other information on our site.
How We Use the Information
We may use the information you provide us with to process your request and to send you periodic emails about your request status or other service and product updates.
How We Protect Your Information
Your personal information is only accessible by a limited number of people who have administrative access needed to process your request. These team members are required to keep our customers’ information confidential.
All sensitive information you provide to us is safely encrypted via Secure Socket Layer (SSL).
Use of “Cookies”
You may choose to turn off all cookies, which is done through your browser settings. Doing so will disable some features that make a more efficient site experience, but you will still be able to place a request.
We will not sell, trade or transfer your personally identifiable information to outside parties without providing advance notice. Information may be made available to our partners and other parties who assist us with managing our website, operating our business and serving our website users. These partners agree to keep the information confidential. Information may also be released to comply with the law, to enforce website policies or to protect someone’s rights, property or safety.
Non-personally identifiable website visitor information (aggregate data) may be provided to other parties for the purposes of advertising, marketing or other uses.
Google Ads and Analytics
We also use Google Analytics, which compiles aggregate data on website usage, demographics and interests.
Users may opt out of Google advertising or change their preferences for how Google advertises to them by visiting the Google Marketing Opt-Out Page or by going to the Network Advertising Initiative Opt-Out Page.
California Online Privacy Protection Act
Do Not Track Signals
We honor Do Not Track (DNT) signals, and do not plant cookies, track or use advertising when a DNT browser mechanism is in place.
Third-Party Behavioral Tracking
We allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
We do not market specifically to children under the age of 13 years old.
Fair Information Practices
In accordance with Fair Information Practice Principles, we will notify you within 7 business days should a data breach occur.
We also agree to the individual Redress Principle, which states that individuals have the right to pursue legally enforceable rights against data processors and collectors who fail to adhere to the law. This principle also requires that individuals have recourse through courts or government agencies who may investigate and/or prosecute non-compliance of data processors.
We collect your email address for the purposes of responding to inquiries, requests and questions; to process requests and send updates about their status; to send you additional information related to our products and services. This may include marketing to subscribers on our email list or sending emails to our customers after the original transaction has occurred.
In accordance with CAN-SPAM, we agree we will not use any false or misleading subject lines or email addresses in our communications. We will reasonably identify that the message is an advertisement, and we will include the physical address of our business. We will also monitor third-party email marketing services, if used, for compliance with CAN-SPAM. We will provide a link in each email that users may follow to unsubscribe, and we will honor opt-out and unsubscribe requests quickly.
If at any time you would like to unsubscribe from receiving future emails, you may follow the link at the bottom of each email and we will promptly remove you from receiving any future messages.
The Broken Banjo
Last edited September 21, 2022